Terms & Conditions - Privacy Policy

Direct2florist Ltd delivers to the Sussex Area. Delivery Charges apply. Direct2florist Ltd can offer same day delivery with orders placed before 1pm on that day. Flowers will be delivered from Tuesday to Saturday between the hours of 8 am and 6pm. We do not deliver on Sundays or UK Bank Holidays. Delivery charges are stated when placing order online or by phone. For specific delivery times, there will be a surcharge. Please call to confirm. Saturday deliveries incur a surcharge as stated when ordering. We do not deliver to PO Boxes.

DELIVERY INFORMATION
Please make sure when placing your order that you have given us the full postal address of the recipient, any special instructions and your contact details including mobile or daytime telephone number.

Special Instructions includes deliveries to hospitals, hotels and offices

TERMS AND CONDITIONS OF DELIVERY
We will always endeavour to deliver your flowers within the proposed allocated time slot and in perfect condition. If the recipient is not at the address when our drivers try to deliver, a card will be left with contact numbers to ring for re-scheduling the delivery. After 2 failed delivery attempts a re-delivery charge of £8 will apply. Direct2florist Ltd will not be held responsible for delivery of goods to incorrect addresses. You must check the delivery details when making your order so that we can provide the best service.

AMENDMENT OR CANCELLATION OF ORDER
If you would like to amend or cancel the order please email us on email@direct2florist.co.uk

RETURNS POLICY
Due to their perishable nature flowers are non-returnable, however if your flower delivery is incorrect or damaged or you are not satisfied with the quality of your bouquet, please call email@Direct2florist.co.uk  We will endeavour to exchange your goods within 24 hours or offer a full refund.

TERMS AND CONDITIONS OF SALE
All prices include VAT

SUBSTITUTION POLICY
All products are subject to availability. We reserve the right to substitute some of the contents or packaging with an item of equal or greater value. The substituted items will closely match the original choice. Should we feel that the order cannot be processed due to lack of stock we will contact you as soon as possible to arrange an alternative.

PRIVACY POLICY
The personal information that you give us will enable us to process your order. We may use this information to contact you about our great offers or promotions and so that we can improve and develop the services that we offer.

SECURITY
All customer's credit card details are kept safe from fraud and unauthorised misuse. We take the highest measures under the UK Data Protection Act 1998 to ensure that personal information is kept secure and protected. We will not share your information with third parties. This information will not be used other than to carry out the order.

INTELLECTUAL PROPERTY
Use of any extracts or imagery within this website, except without the necessary permissions are prohibited.